Guest Service Center Agent

Job Description

Job Summary :

As a Guest Service Center Agent, you will be responsible for providing excellent customer service and support to guests, handling inquiries, resolving issues, and ensuring a positive experience for all visitors.

Job Responsibility

Greet and assist guests in a friendly and professional manner Respond to inquiries via phone, email, and in person Process reservations, cancellations, and changes Resolve guest complaints and ensure satisfaction Maintain accurate records of interactions and transactions Collaborate with other departments to ensure guest needs are met Assist with special requests and accommodations

Candidate Requirements

High school diploma or equivalent; hospitality or customer service training is a plus. Proven experience in a customer service role. Excellent communication and interpersonal skills. Ability to remain calm under pressure and handle difficult situations with tact. Strong organizational skills and attention to detail. Proficiency in MS Office, E-connect and PMS Opera systems. Fluency in multiple languages is a plus.

Skills

Skills :

Excellent customer service skills Strong communication and interpersonal abilities Ability to handle different types of customers Proficiency in using computer systems and software Problem-solving and conflict resolution skills Multitasking and time management abilities Attention to detail and accuracy in data entry Knowledge of the hospitality industry and guest service standards Good command of English and one other language (preferably Arabic). Good knowledge of Microsoft Excel, Word, Outlook, E-connect, Fidelio or similar PMS.

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