Service Center Coordinator

The Service Center Coordinator is responsible for assisting in the order handling process of service center activities, which includes coordinating with customers, updating job statuses to both customers and internal sales teams, managing materials related to service jobs, support job reports and documentation, and facilitating inspection visits in close collaboration with the Service Centre Senior Technician and Service Center Team Manager.

Responsibilities

• Support and input quotes from service center for complex / non-standard quotations
• Receive, update, prepare and monitor work orders in the service execution system
• Monitor Service Agreements closely with service sales
• Plan sub-supplier jobs and monitor supply deviations impacting the work schedule
• Plan and create daily and weekly work schedules
• Daily management, alignment and communication of the service center work schedule with the workshop Service Center Team Manager, Team and sales organization
• Ensure that jobs are executed according to importance in close cooperation with Team Managers
• Safeguard completeness and quality of work order documentation, including service reports
• Ensure timely bookings of hours against the jobs and job transfer when a job is finalized
• In some cases, be responsible for key activities within warehouse, logistics and shipping for the Service Centre

Characteristics

Physical & Environmental Factors

Special physical, psychological and work-life balance demands of the role. The market is dynamic with strong demands from customers for faster solutions and deliveries, requiring the manager to be alert to market conditions and closely coordinate with all stakeholders. Traveling is essential as the manager covers a wide geographical region. Maximum time needs to be spent at the customer’s end. The role requires ability to withstand work pressures.

Why should you apply

We offer you an interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers.

An exciting place to build a global network with different nationalities.

Your work will have a true impact on Alfa Laval’s future success; you will be learning new things every day.

We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioural traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.

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