Client Implementation Specialist

Key Roles and Responsibilities

Responsible for the post implementation activities for TB clients within all channels, ensuring all relevant activities are handled for the proper functioning of the client via the relevant channel.

Responsible for providing training to clients and all users to ensure a consistent and accurate understanding of the full scope of products and solutions. The Client Implementation should be competent at product demonstration, with adequate product knowledge to respond coherently and clearly to client questions.

Responsible for the management of the activation process on channels, including tokens, user profiles, etc. and for the delivery of tokens and ensuring tokens receipt acknowledgments are properly signed as per the company registration and resolution and as per the P&Ps.

Responsible for addressing any type of issues encountered during or post the training sessions in terms of technical issues and wrong setups and for following up and coordinating with the relevant units to ensure client s setup / technical issues if found are resolved in a timely manner meeting clients expectations.

Responsible for any modifications required post the implementation in terms of preparing all the required documentations for clients to sign off.

Assisting in growing the Cash Management and Trade Finance business, with an aim of increasing the bank s share in the payments, liquidity and trade flows to and from the country region and referring opportunities to the relevant teams (cross sell).

Assisting in migrating CIB clients into E channels by working with the CMTF team on the pipeline names and referring clients following visits with clients.

Identify and ensure that cross sell opportunities are captured and coordinated with relevant staff across the Arab Bank Group Changes in market environment significantly impact expectations of service The Client Implementation is the conduit for routing market intelligence back into product management to further develop the product proposition.

Job Requirements Education :

Undergraduate degree related to business / banking

Experience :

3 - 5 years in Cash Management and Trade Finance or related banking experience

Competencies :

Fluent in English and / or Arabic and / or French.

Excellent interpersonal, presentation, communication and negotiation skills.

Proven understanding / knowledge of banking products and services.

Detail oriented with some background in IT.

What We Offer at Arab Bank At Arab Bank, we offer a purpose-driven and inclusive environment where innovation, continuous learning, and employee wellbeing are at the core. We are proud to welcome individuals of all generations, genders, and backgrounds, valuing the diverse perspectives that strengthen our culture and contribute to our success.

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