Solutions Engineer

Overview

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

At F5, our mission is based on the fact that businesses depend on apps. Our long-standing belief that applications are the most valuable assets of any organization in the digital age has been the foundation of our strategy to become the leader in multi-cloud application services. When you combine F5’s expertise powering over half of the world’s applications across all types of environments, you have a company that knows how to deliver and secure more applications, and more value, than any company in the industry.

This means that we are able to deliver and protect applications—revenue generating, brand-anchoring applications—from the point at which they are created through to the point when consumers interact with them. In other words, from “code to customer.” This makes the combined forces of F5 absolutely essential to every digital organization in the world, including the world’s largest enterprises, service providers, financial and educational institutions, government entities, and consumer brands.

At F5 we actively build a culture that everyone can be themselves and reach their full potential. As a global business leader, we know diversity drives innovation, makes everything we build better for our customers, and fuels our success. We know the magic ingredient is our differences when embraced with humility and respect. We believe that top talent is found in a diversity of individual backgrounds, experiences, and perspectives to help us all thrive.

We currently have an opportunity for a talented Solutions Engineer (SE) to join our Qatar team. This is a sales and technical role focused on customers / partners and is part of the sales organization. The SE’s primary responsibility is to support the sales team with technical skills and provide technical knowledge around F5 solutions to our customers. To be effective, an SE needs to have excellent technical skills and knowledge on both F5 products and the ecosystem we work in. We provide training and certification to keep abreast with these critical skills!

Role objective

The high-level objective is to achieve the allocated sales target and sell relevant F5 solutions and products to our customers’ business needs, in partnership with the Sales Account Manager. From our customer’s perspective, the SE is a trusted adviser who proactively learns and understands their technical and business challenges and can propose effective solutions to mitigate concerns or offer gainful solutions. The F5 SE not only presents the technical features but also business benefits in the Technical Value Proposition.

Responsibilities

• Uphold F5’s Business Code of Ethics and promptly report violations of the Code or other company policies.
• Global responsibilities : provide complex design and systems engineering configurations; partner with product development and product management to assist with Change Requests (CR) and Customer Special Requests (CSR); maintain a high level of technical knowledge of F5 and the relevant industry; utilize the F5 Sales Strategy and Solution Messaging to identify solutions for customer business objectives; participate in the development and support of presentations for customers and partners; clearly articulate technical elements of the F5 value proposition to customers and partners; maintain knowledge of the competitive landscape and share knowledge with the CAT team; contribute to case studies, white papers, and media articles; foster a collaborative, team-based environment; negotiate effectively and pursue conflict resolution; actively utilize SE tools (SalesForce.com, Idea, EDGE, Mainstreet and other SE readiness programs); partner with the sales team to maintain detailed account profiles; understand and effectively utilize F5 organizational resources; consistently provide world-class customer service during pre-sales, implementation, and post-sales activities; lead strategic opportunities; focus on one technology as SME; deliver customized product presentations using an advanced solution-based sales approach; proactively provide consultative support; create customer documentation for POC; understand business requirements involved with technical account strategy; work with Engineering, Product Development, and Technical Support; solve problems independently and creatively; perform other related duties as assigned.
• Channel support activities : support F5 channel partner sales initiatives; provide channel partners with sustainable training on F5 solutions and competitive differentiation; provide channel partners with technical expertise and oversight as required; proactively provide consultative support; collaborate with Channel and Sales management to establish channel partners and to qualify partners’ ability to sell F5 solutions.
• Post-sales activities : understand and follow escalation process; partner with F5 Technical Support and customers / partners to resolve issues.

Qualifications

Physical Demands and Work Environment

F5 is an equal opportunity employer and welcomes diversity in the workplace.

Important notices

The Job Description is intended to be a general representation of the responsibilities and requirements of the job and may not be all-inclusive. Responsibilities and requirements are subject to change. F5 only contacts candidates through F5 email addresses (ending with @f5.com) or auto email notification from Yello / Workday (ending with f5.com or @myworkday.com).

Equal Employment Opportunity : It is the policy of F5 to provide equal employment opportunities to all employees and applicants without regard to race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, disability, marital status, veteran status, genetic information, or any other classification protected by law. F5 offers reasonable accommodations for candidates upon request. Please contact

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