Employee Relations Manager

Welcome to Your Next Adventure! The Employee Relations Manager is responsible for fostering a positive workplace environment by managing employee relations matters, resolving workplace conflicts, and ensuring compliance with labour laws and company policies. This role supports employee engagement, performance, and satisfaction while protecting the organisation from legal risk.

Overview What you’ll get hands on and the key outcomes for this role.

Responsibilities

Serve as the primary point of contact for employee relations issues, including grievances, disputes, misconduct, and performance concerns.

Investigate and resolve employee complaints in a timely, fair, and consistent manner.

Provide guidance to managers and supervisors on employee relations best practices, conflict resolution, and disciplinary procedures.

Develop, implement, and maintain employee relations policies and procedures.

Ensure company compliance with all applicable labour laws and regulations.

Maintain accurate records of employee relations cases and investigations.

Support employee engagement initiatives and contribute to a positive company culture.

Partner with HR teammates and leadership on performance management processes.

Conduct exit interviews and analyse trends to improve retention.

Provide training to managers on topics such as conflict resolution, workplace conduct, and employment law.

Act as a liaison between employees and management to ensure transparency and trust.

Qualifications

Bachelor’s degree in human resources, Business Administration, or a related field (Master’s or certification like SHRM-CP or PHR is a plus).

Proven experience (5+ years) in employee relations, HR, or a related field.

Strong knowledge of labor laws, employee rights, and HR best practices.

Excellent interpersonal, negotiation, and conflict-resolution skills.

Ability to handle sensitive information with discretion and professionalism.

Strong analytical, organizational, and documentation skills.

Experience conducting investigations and managing formal grievance or disciplinary processes.

Bonus Points If You Have

Familiarity with HRIS or case management systems.

Knowledge of Qatar labour laws and best HR practices.

Experience in change management or organisational development.

Bilingual or multilingual capabilities are a plus.

Inside Snoonu’s Universe Snoonu is Qatar’s homegrown Super App, reinventing daily life with delivery, ride-hailing, and shopping — all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.

The Dream We’re Chasing To be the first Qatari Super App that propels the region and its community through innovation and technology, with global expansion and an evolving standard of excellence.

The Quest We’re On To radically transform how people live by leveraging technology to connect them with endless possibilities.

Our Everyday Superpowers

Be Customer Obsessed :

“Focus on the customer and all else will follow.”

Act with Integrity :

“We are honest, ethical, and trustworthy in everything we do.”

Be Curious and Creative :

“We constantly innovate and create solutions to bring a lasting positive impact.”

Lead by Example and Take Ownership :

“Be the change you want to see and take ownership.”

Work Smart and Deliver Results :

“You can do more by doing less, better, and faster.”

It\u2019s All About People :

“Be a team player; together we are stronger.”

Perks & Worklife

Global Vibes :

Collaborate with a worldwide crew.

Brain Boosters :

Learning budgets, access to courses, and tools for your growth.

Builder’s Playground :

Own your tasks and your path with autonomy.

Flexible Time Off :

Generous leave and wellness policies.

Agile Everything :

Scrum is how we roll, from product to ops.

Giving Back and Diversity We are committed to sustainable business and community impact, with CSR initiatives and inclusive practices. Snoonu is an equal opportunity employer welcoming people from all backgrounds. We encourage you to be bold and thrive here.

Let’s Build the Future Together — apply now to join a team where your work makes an impact, your voice is heard, and your growth is supported. Stay in the loop—connect with us on LinkedIn!

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