Chief Technology Officer

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Key Relationships Internal : Executive Management, SBU heads, HOD’s

Duties and Responsibilities Operational Management

Oversee all aspects of IT department operations including IT infrastructure, communication (LAN, WAN, email, etc), database, backup recovery, regulatory compliance

Manage the day‑to‑day operations of the IT group including downtime, reporting service levels, defining and tracking IT operational metrics and providing status to management

Prepare overall status and activity metrics that documents and tracks delivery of IT services, planned and unplanned system outages, and other key IT performance metrics

Maintain overall security of Artan’s network, systems and data

Own strict controls on data / system backups and recoverability

Manage staff members in their daily activities and support business projects

Develop and manage relationships with vendors to support staff growth and systems support

Manage overall capacity utilization of server / hardware environment ensuring it is optimised to meet Artan’s business requirements

Undertake risk assessments of hardware and software for both internal and external business clients

Oversee outsourced software development relationships, development and delivery

Ensure a proactive approach in staying up to date on current projects, pipeline projects, operational issues, industry technology trends and applicability of software / hardware solutions

Strategy and Planning

Contribute to the development of IT departmental strategies to align with the overall business strategy

Develop and implement hardware and software standards for network, services, databases, wireless technology, file and print services, etc

Develop and implement data retention standards, and maintain overall backup and recovery strategy (Disaster Recovery and Business Continuity)

Develop, implement and maintain processes and procedures for effective delivery of services and compliance with regulatory guidance

Establish and implement best‑practice standards as well as departmental policies and procedures

Take overall responsibility for strategic planning for system upgrades

Determine, recommend and implement hardware and software upgrades for business applications, server hardware, network equipment, desktop and laptop equipment

Team Management

The incumbent oversees the quality of work and productivity of the team members and provides guidance and direction wherever necessary.

Any additional tasks, duties and responsibilities that may be added from time to time as relevant to business requirements.

Skills

Significant experience in managing IT projects from inception to delivery in a web development or systems management environment.

Exceptional hands‑on experience with software development or systems management.

Large awareness of current technology and a passion to seek more information for upcoming technologies.

Documented working experience with Microsoft Windows environments, including MS‑SQL 2003 and Microsoft Exchange 2003, Internet Information Server and other applications.

Experience with Microsoft Windows configuration, installation, maintenance, support and troubleshooting of TCP / IP, networks supporting VOIP telephony, microcomputers and other systems; system development, complex project management, knowledge of Cisco network hardware, Citrix Virtualization, client / server technology and intranets.

Experience managing or developing open‑source software.

Strong communication skills with the ability to explain technical issues to non‑technical colleagues; creative, with initiative and drive.

Proactive approach and team‑player attitude.

Strong written, oral and interpersonal communication skills.

Qualifications

Bachelor’s degree in Computer Science, Information Technology or equivalent (essential).

Master’s degree in the above fields (preferred).

Certifications in Microsoft / Citrix technologies (required).

ITIL or PMI certification (preferred).

Experience

Minimum 15 years’ experience in technical operations, strategy and planning management.

Experience with Microsoft Windows environments, including MS‑SQL 2003 and Microsoft Exchange 2003, Internet Information Server and other applications.

Experience with Microsoft Windows configuration, installation, maintenance, support and troubleshooting of TCP / IP, networks supporting VOIP telephony, microcomputers and other systems; system development, complex project management, Cisco network hardware, Citrix Virtualization, client / server technology and intranets.

Experience managing or developing open‑source software.

Significant experience in managing IT projects from inception to delivery in a web development or systems management environment.

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