IT Manager

Overview

Welcome to Your Next Adventure! The IT Manager will lead the overall IT strategy, operations, and infrastructure for the organization. This role involves overseeing the IT team, managing IT budgets, ensuring system security and reliability, and aligning IT initiatives with business objectives. The IT Manager will be responsible for driving technology-enabled improvements, managing IT projects, and ensuring the delivery of high-quality IT support across the organization. Occasional travel to satellite offices or operational sites and after-hours availability for critical incidents are required.

Responsibilities

• Lead, mentor, and manage the IT team, including recruitment, training, and performance evaluations.
• Develop and implement IT policies, procedures, and best practices.
• Ensure IT compliance with regulatory requirements and internal security standards.
• Oversee the design, implementation, and maintenance of corporate IT infrastructure, support procedures, disaster recovery, and business continuity plans.
• Lead end-to-end site commissioning : procurement specs, equipment orders, on-site installations (network, CCTV, POS, printers, Sunmi devices), and final sign-off.
• Manage asset lifecycle for new sites : assign assets, update master inventory, verify hardware health, and archive compliance docs.
• Ensure system availability, reliability, and performance through proactive monitoring and maintenance.
• Manage day-to-day IT support services, ensuring timely and effective resolution of user issues.
• Evaluate emerging technologies and recommend solutions to enhance efficiency and effectiveness.
• Plan, execute, and manage IT projects—ranging from system upgrades to new solution deployments—ensuring on-time, on-budget delivery.
• Coordinate cross-functional teams and stakeholders to integrate IT solutions into business processes.
• Track project progress, manage risks, and communicate status updates to senior leadership.
• Maintain comprehensive and up-to-date project documentation.
• Implement and maintain IT security measures to safeguard data and systems; ensure compliance with data protection regulations and industry security standards.
• Develop, update, and enforce IT security policies and incident response procedures; conduct regular security audits and vulnerability assessments, and remediate findings in collaboration with the Security Team.
• Act as the main point of contact for IT matters with internal stakeholders; communicate IT initiatives, service updates, and incident resolutions.
• Provide regular reports on IT performance, projects, and budget status to senior management.
• Maintain a high level of customer service and responsiveness to user requests.

Qualifications

Key Performance Indicators (KPIs)

Nice-to-Have / Bonus Points

About Snoonu

Snoonu is Qatar’s homegrown Super App, reinventing daily life with delivery, ride-hailing, and shopping—all in one place. Powered by tech and a global team, we’re obsessed with making life easier. This role may include company-wide initiatives and a focus on IT governance and performance aligned with Qatarization goals.

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