IT Manager

The IT Service Delivery Manager is accountable for providing technical management and the provision of robust IT services across the BSL Group.

Reporting directly to the Head of Business Operations & Procurement, the post holder is responsible for the installation, commissioning and ongoing support of all aspects of the IT solution in support of the BSL Group.

Additionally, the post holder is responsible for all day-to-day administration and support activities of the IT solution in place for the BSL Group.

This role will be based in BSL Qatar’s Head Office supporting operations and Entities across the BSL Group. It is required to deliver co-ordination and execution of the Non-Recurring and Recurring IT aspects of the IT Services. The role requires liaison with teams within our JV Partner Services, reach back ranging from technical help to management aspects of the cloud network.

Duties and Responsibilities

Accountable for Solution Implementation and Support :

Lead the coordination of IT system installation, commissioning, and ongoing performance, ensuring alignment with business needs.

Provide expert technical support and strategic recommendations to the Operations and Procurement teams during IT-related third-party negotiations.

Oversee and execute routine system maintenance, ensuring optimal performance and security.

Act as a key liaison with internal stakeholders across the group, delivering clear reports and updates on IT solutions.

Assist in the governance and management of IT infrastructure and cloud-based solutions, ensuring compliance with business and regulatory standards.

Support and enhance business applications hosted on the Azure platform, including ERM software and customer-facing hardware solutions.

Work closely with Procurement to oversee the procurement, lifecycle management, and deployment of IT assets.

Manage administrative functions for application platforms, including user account creation, role management, and permissions.

Oversee and optimise SharePoint usage and administration to enhance collaboration and document management.

Stakeholder Management :

Establish and maintain effective communication with key project stakeholders to foster collaboration and transparency in IT initiatives.

Engage with JV Partner Services to ensure alignment with IT solution strategies, gaining buy-in for deployment plans.

Digital Transformation & IT, Data and Digital Strategy

Drive the development, implementation and continuous improvement of BSL’s IT, Data and Digital Strategy, ensuring alignment with business objectives and future growth plans.

Spearhead digital transformation projects to modernise IT infrastructure, enhance operational efficiency and drive innovation across the organisation

Identify opportunities to leverage emerging technologies, automation and AI-driven solutions to optimize business processes and enhance user experience.

Collaboration with senior leadership, and external vendors to ensure successful implementation of digital initiatives managing change effectively across the Organisaiton

Establish frameworks for data governance, analytics and reporting enabling informed decision making and ensuring data security and compliance

Monitor industry trends, evaluate new technologies and recommend strategic investments that drive digital innovation and business efficiency.

Project Management :

Lead reporting efforts on IT development, deployment, and ongoing service performance during mobilisation and operational phases.

Ensure IT projects meet deadlines and adhere to the governance framework of JV Partner Services concerning cloud network management.

Assist in risk assessment and mitigation strategies to enhance the success of IT solution roll-outs.

Supplier Management :

Build and maintain strong relationships with UK based and offshore IT suppliers to ensure high quality service delivery.

Monitor and manage the performance of Qatari based IS / IT suppliers, ensuring compliance with service agreements and business expectations.

Conduct issue analysis and troubleshooting for IT hardware and software to ensure uninterrupted service availability for business operations.

Create and update documentation to promote efficiency and continuous improvement.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or a related field is highly desirable.

Certifications in IT infrastructure (e.g., CompTIA, ITIL) are highly desirable.

Microsoft Azure Administrator certification is preferred.

Project Management certification (e.g., PRINCE2, PMP) is an advantage.

Strong understanding of IT systems, infrastructure management and cloud based platforms (especially Microsoft Azure).

Proven experience in managing business applications and platforms, including ERM software and SharePoint administration.

Familiarity with vendor and supplier management, particularly in IT procurement processes.

Knowledge of IT governance and compliance frameworks, including experience working within structured governance systems (e.g., JV Partner Services Governance Framework).

Hands on experience troubleshooting and supporting hardware and software issues.

Excellent project management skills, with the ability to oversee end-to-end deployment and management of IT systems.

Strong technical support capabilities, providing clear and effective solutions during negotiations and issue resolution.

Proficient in managing and administering user accounts, permissions, and security controls across platforms.

Effective communication skills, with the ability to deliver clear updates to stakeholders and liaise with suppliers.

Analytical problem-solving skills, ensuring quick resolution of IT-related issues.

Highly organised, with the ability to manage competing priorities and maintain high levels of accuracy and efficiency.

BSL’s Core Competencies are : Collaboration, Trust, Customer Focus and Change Leadership.

The specific competencies for this role are : Influence and Persuasion, Critical Thinking, Coaching & Mentoring and Vision.

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