Operations Reporting & Quality Assurance Associate

Overview

Lesha Bank is searching for the greatest talent and brightest minds to contribute to the current growth phase at our bank. We are looking for top-tier individuals who are passionate and hungry to add value from day one. Every day at Lesha is different, presenting a new challenge with the opportunity to contribute and grow. We are looking for a Operations Reporting & Quality Assurance Associate.

Responsibilities

• Own the operational-side review and approval of key reports generated from T24 and SAP, including daily and periodic client and operational reports.
• Validate / Reconcile data between operational systems and reports to ensure accuracy of data, identify gaps or anomalies.
• Coordinate with IT teams to address data issues and ensure timely resolution.
• Monitor exceptions and timely escalations related to report discrepancies or delays.
• Analyze the pattern of errors and work with IT to fix the report related issues.
• Implement controls to mitigate reporting risks, including report failure, data mismatches, or delay.
• Lead the operational testing and facilitate sign-off from head of the department for reports and system changes, upgrades, or new report development.
• Define test scenarios, validation checkpoints, and acceptance criteria from an operations / business perspective.
• Own end-to-end testing responsibility for operations unit and UAT (User Acceptance Testing) for T24, reports and other relevant systems and serve as the operations point of contact for all operational and client reporting matters with product coordinator.
• Maintain documentation, SOPs, and logs for all reporting validation and testing processes and test evidence.
• Work with head of the department to identify opportunities to strengthen report quality assurance through automation and standardization.

Qualifications & Experience

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