Assistant Reservations Manager

Overview

We are seeking a detail-oriented and customer-focused Assistant Manager Reservation to join our team. In this role, you will play a crucial part in managing our reservation department, ensuring exceptional guest experiences, and driving business results through efficient operations. Responsibilities

Lead and oversee all aspects of the reservation department, ensuring adherence to service standards and company policies Manage and coordinate individual and group reservations, maximizing revenue opportunities Develop and implement strategies to improve reservation processes and guest satisfaction Train, mentor, and supervise reservation team members, fostering a collaborative and goal-oriented work environment Monitor and analyze reservation trends, occupancy rates, and revenue metrics to inform decision-making Collaborate with other departments to ensure seamless guest experiences from booking to check-out Handle complex reservation inquiries, special requests, and guest concerns professionally and efficiently Maintain accurate records of guest and employee requests, ensuring proper follow-up and resolution Conduct regular team meetings to share updates, address challenges, and recognize achievements Stay updated on industry trends, competitor offerings, and best practices in reservation management Qualifications

Previous leadership experience in a similar role within the hospitality industry Proven experience with Property Management Systems and reservation software Strong knowledge of reservation procedures and revenue management principles Excellent verbal and written communication skills, with a focus on customer service Demonstrated ability to guide, coach, and motivate team members Proficiency in Microsoft Office Suite and other relevant software applications Bachelor's degree in Hospitality Management or related field preferred Strong problem-solving and decision-making skills Ability to work flexible hours, including weekends and holidays, as required Detail-oriented with excellent organizational and multitasking abilities Adaptability to changing priorities and ability to work well under pressure Fluency in English; knowledge of additional languages is a plus

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