Reservations Manager

Join to apply for the

Reservations Manager

role at

ANDAZ . Summary

Collaborate with sales and front office teams for all room bookings. Prepare and conduct Reservations team meetings. Prepare duty rosters and ensure attendance is recorded for payroll. Conduct staff evaluations and appraisals. Prepare shift briefings to guide team members and share important information. Ensure all reservation hosts are knowledgeable about the hotel. Keep team updated on hotel products, services, and facilities. Assign and supervise the Reservations team to ensure accurate task completion. Handle VVIP guest requests. Demonstrate product knowledge, understand rate structures, and manage rates effectively. Provide high-quality customer service to maximize guest satisfaction. Manage guest complaints and ensure timely resolutions. Answer all incoming calls according to hotel standards. Review reservation statuses, bookings, cancellations, and no-shows daily. Collaborate with other management staff to support hotel success and guest satisfaction. Ensure Reservations staff work supportively and flexibly with other departments. Organization

ANDAZ Doha Qualifications

Degree or diploma in Hospitality or Tourism Management preferred. At least 2 years of experience as Reservation Manager, Front Office Manager, or Assistant Front Office Manager in a large operation. Strong problem-solving, administrative, and interpersonal skills. Seniority level

Mid-Senior level Employment type

Full-time Job function

Management Industry

Hospitality

#J-18808-Ljbffr