Reservations and Royal Services Agent

Company Description BeLimitless. We are a worldwide hospitality leader that welcomes you as you are and helps you find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life. By joining a brand, your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS

Overview The Reservations and Royal Services Agent will play a crucial role in delivering exceptional guest experiences at Raffles and Fairmont Doha. This position requires a highly organized, customer-oriented individual with excellent communication skills and a strong ability to multitask. The successful candidate will handle reservations, guest inquiries, and provide personalized services to ensure the highest level of satisfaction.

Responsibilities

Reservations Management

Process and manage hotel room reservations efficiently and accurately.

Ensure all reservation details are correctly entered into the system.

Respond to guest inquiries regarding room availability, rates, and amenities.

Upsell hotel services and amenities to maximize revenue.

Guest Services

Provide personalized assistance to guests before, during, and after their stay.

Handle special requests and VIP arrangements to ensure a memorable guest experience.

Address guest concerns and resolve issues promptly and professionally.

Coordinate with other departments to fulfill guest needs and requests.

Communication

Maintain clear and effective communication with guests via phone, email, and in-person interactions.

Provide information about hotel facilities, services, and local attractions.

Collaborate with the Front Office and other departments to ensure seamless guest experiences.

Administration

Maintain accurate records of guest interactions and transactions.

Prepare reports on reservations, occupancy, and guest feedback.

Assist in the preparation of promotional materials and packages.

Qualifications

Previous experience in reservations, guest services, or a similar role in the hospitality industry.

Strong verbal and written communication skills.

Excellent organizational and multitasking abilities.

Proficiency in hotel management software and Microsoft Office Suite.

Ability to work flexible hours, including weekends and holidays.

Fluency in English; additional languages are a plus.

Personal Attributes

High level of professionalism and integrity.

Customer-focused with a warm and welcoming demeanor.

Strong problem-solving skills and attention to detail.

Ability to work independently and as part of a team.

Adaptability to a fast-paced and dynamic environment.

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

Hospitality

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