Head Warranty & Insurance Claims

Direct and lead organization-wide initiatives for influencing warranty processes including Contracts / Agreements, Warranties, and Guarantees while planning for future expansions. Optimize the benefits while ensuring all activities comply with Company policies and procedures throughout the project's handover. Collaborate with relevant stakeholders to address complex operational insurance claims post-warranty period, facilitating seamless claim resolution and maintaining both operational continuity and financial stability. Key Job Accountabilities

1. Develop and monitor key performance indicators to track warranty claim closure progress against set targets, ensuring alignment with Objective, Budget, and Deadline (OBD) goals and objectives. 2. Oversee warranty operations to manage all warranty-related activities for projects handed over to the company, spanning CAT I to CAT VI. Ensure shutdown warranty tasks are executed safely, efficiently, and with high quality by the responsible parties. 3. Foster cross-functional collaboration by working closely with Asset Managers, Division Heads, Superintendents, Line Supervisors, and other departmental leaders to ensure alignment and resolution of warranty-related issues. 4. Maximize financial recovery by leading the team in achieving full financial recovery from contractors and insurers. 5. Oversee disputes and back charges by guiding the warranty team on managing back charges and dispute settlements. Ensure adherence to policies, procedures, and best practices to maintain operational excellence. 6. Resolve interface issues by coordinating with the PMT, PMD, and Operations Expansion & Start-up (OES) departments to address warranty interface challenges promptly, ensuring resolution before PMT demobilization. 7. Drive continuous improvement by leading the development and implementation of initiatives to enhance warranty management practices, optimize workflows, and improve operational efficiency. 8. Establish coordination procedures to develop clear procedures that streamline coordination, liaison, and collaboration across the business unit and the company divisions, ensuring clarity in responsibilities and visibility. 9. Act as a contractor liaison by representing the company in discussions with contractors to address defects or deficiencies, ensuring proper remedy and recovery under executed contracts post-project handover. 10. Resolve disputed claims through negotiating disputed warranty claims with contractors to reach effective resolutions that align with business objectives. Develop and manage resolution plans in collaboration with all involved parties. Qualifications & Experience

• Bachelor’s degree in engineering.
• 10 years’ experience in all project phases i.e engineering, project management, engineering management, and commercial negotiations, with five (5) years specific involvement in warranties management.
• Good understanding of various contracts / agreements.
• Demonstrated ability to work effectively in a technically complex and multi-ventures environment.
• Effective communication, initiative, flexibility, and an ability to discuss warranty claim issues.
• Good negotiator with ability to analyze positions with strong engineering analytical skills.
• Excellent engineering, organizational, analytical, constructive thinking, and communication skills.
• Good leadership capability and the ability to foster teamwork among team members.
• Excellent written and spoken English.
• Computer literate, with advanced knowledge of Microsoft Suites, Primavera.
• Attain and maintain competence in accordance with the technical competence framework requirements.
• Establish credibility with peers, subordinates, and coordinators.

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