Guest Relations Officer

We are seeking an enthusiastic and customerfocused Guest Relations Officer to join our team at Swissotel Corniche Park Towers Doha Qatar. As a key member of our frontofhouse staff you will be responsible for ensuring exceptional guest experiences and maintaining the highest standards of customer service.

Welcome and greet guests upon arrival providing a warm and professional first impression

Handle guest inquiries requests and complaints promptly and effectively

Provide concierge services including recommendations for local attractions transportation assistance and restaurant reservations

Serve as a liaison between guests and various hotel departments to ensure seamless communication and service delivery

Anticipate guest needs and proactively offer assistance to enhance their stay

Maintain accurate guest records and preferences to personalize future visits

Assist with checkin and checkout procedures as needed

Coordinate special arrangements for VIP guests or those with specific requirements

Stay informed about hotel services promotions and local events to provide uptodate information to guests

Contribute to the continuous improvement of guest services and satisfaction levels

Qualifications

13 years of experience in guest relations front office or hospitality (preferred)

Fluency in English both verbal and written; additional languages are a plus

Excellent communication and interpersonal skills

Strong problemsolving abilities with a guestfirst approach

Ability to multitask efficiently and remain calm under pressure

Proficiency in MS Office and hotel management systems

Detailoriented with exceptional organizational skills

Indepth knowledge of local attractions and services in Doha Qatar

Cultural sensitivity and awareness to interact with guests from diverse backgrounds

Professional appearance and demeanor

Flexibility to work various shifts including weekends and holidays

Additional Information Your team and working environment :

Life is a journey. Live It well.

Are you a highly organized and proactive individual with a passion for the hospitality industry This role offers a unique opportunity to be at the heart of our hotels operations providing critical support to our leadership team. If you thrive in a fastpaced environment with a passion to do and have exceptional communication skills we want you on our team. Join us and play a key role in delivering exceptional guest experiences and driving our hotels success.

Remote Work No

Employment Type Fulltime

Key Skills

Advisory

Asset

Consumer Durables

Corporate Sales

Elevator

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