Patient Experience Agent

Qualifications

• High school diploma or equivalent with at least 3 years of work experience preferably call Centre or Bachelor's degree preferred with 1 year of similar experience.
• Relevant life support / resuscitation certificates preferred but there will be opportunity to undertake as part of orientation.
• Excellent communication and interpersonal skills.
• Strong problem-solving and critical thinking abilities.
• Proficiency in English; Arabic language skills are a plus.
• Empathy and patience when dealing with patients and their families.
• Knowledge of healthcare services and terminology.
• Basic computer skills for data entry and communication purposes.

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