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Customer Experience Manager - Telecom

Customer Experience Manager - Telecom

Foreground LLCQatar
15 days ago
Job description

Foreground is partnering with a major telecom operator in Qatar to appoint a Customer Experience Manager to elevate service standards and customer engagement across multiple channels.

Responsibilities

  • Define and implement customer journey and experience strategies.
  • Oversee call center digital and in-store service operations.
  • Monitor NPS and customer satisfaction scores.
  • Lead service recovery and complaint management processes.
  • Collaborate with product and marketing teams for seamless client experiences.

Qualifications

  • Bachelors degree in Business Communications or related field.
  • 8 years in customer experience management telecom preferred.
  • Proven track record in service transformation initiatives.
  • Strong analytical and communication skills.
  • Bilingual Arabic / English essential.

    • Key Skills

  • Anti Money Laundening
  • Civil Engineering
  • ABAP
  • IT Security
  • Export Import DocumentationAccident Investigation

    • Employment Type : Full Time

    Experience : years

    Vacancy : 1

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    Manager • Qatar