Room Service Sales agent

Job Description

Job Purpose

The Order Taker is responsible for receiving guest or customer orders accurately and efficiently via phone or in person, inputting them into the system, and ensuring timely communication with the kitchen and service teams. The goal is to provide a smooth, professional service experience that meets or exceeds guest expectations.

Key Responsibilities

• Answer incoming calls promptly and courteously following company service standards.
• Accurately take and record food, beverage, or service orders using the designated system.
• Provide detailed information about menu items, promotions, and specials when requested.
• Confirm order accuracy with guests and repeat back for confirmation.
• Coordinate with kitchen and service teams to ensure timely preparation and delivery.
• Handle guest inquiries, special requests, or complaints in a professional and efficient manner.
• Monitor the status of orders and follow up as necessary to ensure guest satisfaction.
• Maintain a clean and organized work area, including any order-taking equipment.
• Adhere to hygiene, safety, and grooming standards.
• Perform administrative or support duties as needed.

Qualifications

Requirements

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