CRM Executive

Overview

The CRM Executive is responsible for implementing company-wide CRM and CSI initiatives to enhance customer value and commitment through effective analysis and targeted communication. Responsibilities

Implement CRM and CSI initiatives to drive customer engagement and loyalty. Analyze customer data and feedback to identify areas for improvement. Develop targeted communication strategies to enhance customer relationships. Collaborate with cross-functional teams to ensure alignment on CRM initiatives. Monitor and evaluate the effectiveness of CRM programs and recommend improvements. Qualifications

Fluent in Arabic language for effective communication with Arabic-speaking customers. Proven experience in CRM management and customer communication. Strong analytical skills to interpret customer data and feedback. Excellent communication and interpersonal skills. Ability to work collaboratively with cross-functional teams. Knowledge of CRM tools and systems is a plus. Skills

Proficiency in CRM software Strong data analysis skills Excellent communication skills Customer service orientation Attention to detail Problem-solving skills Time management skills Ability to work well in a team Strong organizational skills Understanding of customer relationship management strategies

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