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CRM Executive

CRM Executive

SnoonuLusail, Al-Daayen, Qatar
8 days ago
Job description

Overview

CRM Executive – Demand Generation, you’ll play a critical role in activating, engaging, and re-engaging Snoonu users across our multi-vertical ecosystem (food delivery, groceries, marketplace, events, gifting and more). You will be responsible for executing impactful one-off and ad-hoc campaigns across all CRM channels (push, SMS, WhatsApp, in-app messages and email), with a clear focus on highlighting major marketing campaigns, offers, and product updates.

This is an execution-heavy, high-growth role, perfect for someone with a passion for CRM, storytelling, and digital marketing who wants to learn fast, experiment often, and build the future of CRM in one of the region’s fastest-growing startups. If you’re someone who loves writing, knows how to localize content, and wants to master tools like Braze, this role is for you.

Key Responsibilities

  • Collaborate with multiple stakeholders to support the CRM and Marketing calendar through various CRM channels.
  • Set up the day-to-day CRM calendar, ensuring timely, engaging, and dynamic delivery of communications across email, push notifications, in-app banners, and in-app messages.
  • Create, deploy, and own localized experiments to develop CRM best practices and optimize engagement.
  • Be hands-on with data targeting, segmentation, and basic analysis - pulling, manipulating, and interpreting audience data to personalize messaging.
  • Own the end-to-end copywriting process in both Arabic and English - writing and localizing content with the right tone, structure, and cultural context for each channel and campaign.
  • Proactively communicate with internal teams to ensure workloads and deadlines are aligned
  • Conduct post-campaign reporting to extract insights, highlight learnings, and feed future campaign improvements.

The Magic You Bring

  • Native Arabic speaker with excellent command of written and spoken English.
  • Up to 1 year of experience in CRM - internship or junior-level roles also considered.
  • Strong attention to detail and a passion for writing localized content that performs.
  • Ability to work in a fast-paced environment and juggle multiple campaigns and deadlines.
  • Comfortable working with creative assets, basic campaign building tools, and QA processes.

    • Nice-to-Have (But Not Mandatory)

  • Familiarity with any CRM platform (Braze, MoEngage, Salesforce, etc.) or marketing automation tools.
  • Previous experience translating or adapting copy for bilingual campaigns.
  • Understanding of basic CRM metrics (open rate, click rate, conversions).
  • Interest in digital customer journeys, personalization, or lifecycle marketing.
  • Basic knowledge of SQL for data exploration, HTML for editing email templates, or Liquid logic for message personalization.

    • Bonus Points If You Have

  • Be part of one of Qatar’s leading tech startups, backed by a visionary leadership team.
  • Hands-on mentorship in CRM strategy, Braze execution, segmentation, and automation.
  • Exposure to cross-functional projects across Growth, Product, Data.
  • Access to cutting-edge MarTech tools and experimentation frameworks.
  • A fast-paced, mission-driven culture where your voice matters and execution is celebrated.

    • About Snoonu

    Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, ride-hailing, and shopping - all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.

    Diversity and Inclusion : Snoonu is an equal opportunity employer. We value fairness and inclusion in all we do.

    Company Values and Culture

    Our everyday superpowers include customer obsession, integrity, curiosity and creativity, ownership, and delivering results. We work smart, support one another, and celebrate execution.

    Perks & Worklife

  • Global vibes – Collaborate with a worldwide crew.
  • Learning budgets and growth tools.
  • Autonomy to own your tasks and path.
  • Flexible time off and wellness policies.
  • Agile environment and cross-functional collaboration.

    • Seniorities and Type

  • Seniority level : Entry level

    • Employment type

  • Full-time

    • Job function

  • Analyst, Marketing, and Product Management

    • Industries

  • Technology, Information and Internet

    • Let’s build the future together. Apply now to join a team where your contributions spark a change and your voice is heard.

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