Director of Membership

Join to apply for the

Director of Membership

role at

The Ned & Ned's Club

Located in the former Ministry of Interior building, The Ned Doha offers seven restaurants, 90 bedrooms, event venues, and Ned’s Club, a private members’ club that gives access to spaces including a rooftop terrace, a health club with spa, gym and 30m outdoor pool.

Job Purpose As the Director of Membership, you will play a crucial role in driving our organization's growth and fostering strong relationships with our members. You will oversee all aspects of membership development, retention, and engagement strategies to ensure the continued success and satisfaction of our member base.

Responsibilities

Develop and implement comprehensive membership acquisition and retention strategies to meet annual growth targets.

Lead a team responsible for membership recruitment, onboarding, and retention efforts.

Analyze membership data and market trends to identify opportunities for growth and optimization.

Collaborate with cross-functional teams to develop and execute marketing campaigns, events, and initiatives aimed at increasing member engagement.

Establish and maintain strong relationships with current and prospective members, ensuring their needs are met and concerns addressed.

Oversee the development of membership materials, including newsletters, communications, and promotional materials.

Monitor and evaluate the effectiveness of membership programs and initiatives, making recommendations for improvement as needed.

Stay informed about industry best practices and emerging trends in membership management, applying relevant insights to enhance our programs.

Qualifications & Competencies

Bachelor's degree in business administration, marketing, communications, or a related field; advanced degree preferred.

Years of experience in membership management, preferably in a luxury hotel.

Proven track record of developing and implementing successful membership acquisition and retention strategies.

Strong leadership skills with the ability to motivate and inspire team members to achieve goals.

Excellent communication and interpersonal skills, with the ability to build rapport with diverse stakeholders.

Analytical mindset with the ability to interpret data and insights to drive decision-making.

Proficiency in membership management software.

Creative thinker with the ability to innovate and adapt to changing market dynamics.

Commitment to upholding the values and mission of The NED.

What’s In It for you?

One of the most iconic places to be and work.

Amazing learning and development program.

Discounted rates at The Ned Doha.

Fantastic career growth opportunities.

At The NED, we don't just celebrate our diversity, we challenge ourselves to do even better. The NED is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.

Apply today and join us as a Director of Membership!

Seniority level Director

Employment type Full-time

Job function Other

Industries Hospitality

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