Technical Account Manager - DIC

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This Position reports to :

Local Division Mrktn &SalesMgr, QA Clstr

Your Role and Responsibilities :

In this role, you will be responsible for sales of products / systems / services within a designated Dukhan Industrial City (DIC) and offshore in accordance with strategy. Build long term customer relationships and manage resolution to specific customer needs and issues. Identify and develop sales opportunities.

The Technical Account Manager plays a critical role in ensuring customer satisfaction and loyalty for their assigned accounts. The Technical Account Manager ensures the customer receives exceptional service that exceeds their expectations.

The work model for this role (onsite)

This role is contributing to Process Automation Business Area based in Doha, Qatar .

You will be mainly accountable for :

• Customer Support & Relationship Management : Handle technical requests, build strong relationships at all levels, and proactively support customers by anticipating their needs and ensuring satisfaction.
• Collaboration & Coordination : Work closely with internal teams and Account Managers to deliver timely offers, identify growth opportunities, and coordinate resources to overcome obstacles.
• Service Delivery & Performance : Manage service contracts, ensure timely delivery and compliance with KPIs, track performance metrics, and communicate progress to stakeholders.
• Sales & Value Expansion : Identify sales opportunities, support pre- and post-sales processes, suggest upgrades, reduce support costs, and ensure 100% contract renewals while demonstrating the value of services delivered.

Qualifications for the Role :

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