Officer - Patient Access

Job Summary

They will be responsible for all activities that involve the admission and registration of patients, checks‑in new patients and for providing facility and billing information to new and existing patients. They will be responsible for attending to all related patient inquiries and for patient information intake and ensuring this information is readily available for doctors and nurses.

Job Responsibilities 1

• Greets patients and their caregivers on arrival.
• Logs in patient information digitally and maintains accurate records.
• Verifies patient’s eligibility checks.
• Collects information such as patient details, medical history, billing, and insurance information.
• Ensures accuracy, completeness and verification of demographic and insurance information.
• Prepares and finalises patient check‑in documentation.
• Guides patients to physician examinations and other points of services.
• Ensures that patient check‑in is thoroughly screened for insurance coverage and has required pre‑authorisations, to safeguard the Hospital’s accounts receivables, determine patient responsibility and cash collection at the time of service.
• Supports RCM Pre‑authorization team in securing the insurance approvals in an efficient and timely manner.

Job Responsibilities 2

Additional Responsibilities 3

Job Knowledge & Skills

Job Experience

Competencies

Education

Bachelor's Degree in Business Administration or Hospitality

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