Front Desk Agent

EOE / AA / Disabled / Veterans

A Front Desk Agent assists in daily Front Office operations and works with customers and Guests to serve their needs and provide an excellent customer service experience.

What will I be doing

As a Front Desk Agent you will play a pivotal role in delivering an exceptional guest experience from the moment of arrival. With a warm and welcoming demeanor you will assist in the daily operations of the Front Office ensuring that every guest receives prompt courteous and personalized service.

• Greet guests warmly and professionally upon arrival.
• Manage check-in and check-out procedures efficiently.
• Verify guest information and provide room keys and relevant details.
• Address guest inquiries requests and concerns promptly and courteously.
• Provide accurate information about hotel services amenities and local attractions.
• Ensure a high level of guest satisfaction through attentive and personalized service.
• Handle room reservations via phone email or in person.
• Update and manage booking systems accurately.
• Coordinate with housekeeping and other departments to ensure room readiness.
• Liaise with other departments (housekeeping maintenance concierge) to fulfill guest needs.

Communicate special requests or VIP guest details to relevant teams.

Attend daily briefings and contribute to team discussions.

What are we looking for

Front Desk Agent serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow :

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions :

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

Required Experience :

Unclear Seniority

Key Skills

Customer Service,Hotel Experience,Hospitality Experience,Computer Skills,Upselling,Medical office experience,Office Experience,Computer Literacy,Front Desk,Guest Services,Cash Handling,Phone Etiquette

Employment Type : Full-Time

Experience : years

Vacancy : 1

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