Front Desk Officer

Job Summary The

Front Desk Officer

serves as the first point of contact for visitors, clients, and employees in a corporate environment for the CEO Office. They are responsible for managing front desk operations, ensuring a professional and welcoming atmosphere, and supporting administrative tasks.

Key Accountabilities

Handles telephone calls, requests and inquiries by email and responds to the appropriate individuals.

Greets walk-in clients / visitors

Ensures that clients / visitors are looked after appropriately until they meet the required personnel.

Maintains files, log sheets and records.

Assists with driver booking requests for meetings and deliveries.

Assist in meeting room requests and any other administrative tasks assigned

Ensures that office equipment is running smoothly and arrange for equipment repairs and maintenance, as required.

Dispatch letters and keep the records in the Delivery logbook

Handle the logistics for all visitors (eg. parking, Ground floor reception etc.). For walk in guests maintain a record and fill the Employee Service request form (ESR form)

Qualifications, Experience & Skills

Education : Bachelor's degree.

Minimum Experience :

Minimum 2 years of relevant experience in a client facing and corporate environment.

Excellent Written and oral communication skills in

English

Ability to engage with individuals – good interpersonal skills

Good problem-solving skills

Highly organized and planning skills - ability to multitask and respond to a variety of demands

Attention to detail

Focus on customer care and teamwork skills and ability to deal with people sensitively and to use initiative in tackling problems

Demonstrates high standards of honesty and trustworthiness

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