Housekeeping Manager | Hilton Salwa

EOE / AA / Disabled / Veterans

A Housekeeping Manager is responsible for overseeing all housekeeping operations to deliver an excellent Guest and Member experience while evaluating guest satisfaction and setting department targets and objectives.

What will I be doing

• Oversee housekeeping operations
• Oversee Laundry Operations
• Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement
• Operate within departmental budgets through effective stock and cost controls and well managed schedules
• Set departmental targets and objectives, work schedules, budgets and policies and procedures
• Inspect regularly all fixtures fittings and appliances to ensure compliance to standards and take action as necessary to conform to standard
• Monitor the appearance standards and performance of the Housekeeping / Laundry Team with an emphasis on training and teamwork
• Ensure team members have an up-to-date knowledge of all room categories and amenities
• Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
• Ensure staffing levels cover business demands
• Ensure ongoing training
• Ensure communication meetings are conducted and post-meeting minutes generated
• Manage staff performance issues in compliance with company policies and procedures
• Recruit, manage, train and develop the Housekeeping / Laundry team
• Competitive in property management systems
• Assist other departments wherever necessary

What are we looking for

A Housekeeping Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude, behaviours, skills and values that follow :

This is a mid-management position and we are looking for experienced Senior Supervisors or Asst. Housekeepers who want to move into a role that oversees the Housekeeping Department in a small operation.

A successful track record of managing a mid-size team

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions :

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

Required Experience

Manager

Key Skills

Hotel Experience, Taleo, Hospitality Experience, Environmental Services, Laundry, Cleaning Experience, Housekeeping Management, OSHA, Sanitation, Team Management, Leadership Experience, Supervising Experience

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