Call Center Agent (6 Months Contract)

Join ECCO Gulf Majorel Qatar as a Call Center Representative. As a Call Center Representative, you will be the first point of contact for our valued customers, providing exceptional service and support. Your main responsibilities will include :

Handling inbound and outbound calls related to inquiries and services.

Providing accurate information and solutions to customer queries.

Maintaining customer records by updating account information.

Resolving customer complaints efficiently and effectively.

Collaborating with team members to improve customer service processes.

Adhering to all company policies and procedures.

Required Profile We are looking for candidates who are enthusiastic and customer-focused. The ideal candidate should possess the following skills and qualifications :

Previous experience in a call center or customer service role.

Excellent communication and interpersonal skills.

Strong problem-solving abilities and attention to detail.

Ability to work under pressure and handle challenging situations calmly.

Proficiency in using computer systems and software applications.

Fluency in Arabic & English.

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