Lead - Policy & Process Governance and Performance

Lead - Policy & Process Governance and Performance

Purpose of the Role : Own the Policy & Procedure Management Framework and enterprise process architecture; drive gap closure and continuous improvement; establish performance management across departments. Reports To : Director of Process Management & Quality Assurance Key Responsibilities Own the Policy & Procedure lifecycle (authoring standards, reviews, approvals, versioning, communication). Maintain the corporate process architecture, lead RACI, controls, and handoffs. Lead gap analyses against policies / procedures; prioritize improvements and assign owners / targets. Establish departmental KPI frameworks; define data sources and performance review cadence. Lead Lean Six Sigma / Kaizen initiatives to remove waste and improve quality, cost, and service. Partner with IT / BI to design dashboards and automate reporting, chair monthly performance reviews. Align process designs with system changes and coordinate change management. Build capability (toolkits, playbooks, training) for process owners and champions. Strong facilitation and change leadership, stakeholder alignment across functions. Structured problem solving and benefits realization focus. High data literacy; converts insights into actions and measurable outcomes. Program management and governance; risk and dependency management. Knowledge, Qualifications & Experience 5–12 years in process excellence / continuous improvement; public transport / services preferred. Degree in Engineering / Quality / Business. Lean Six Sigma Black Belt (preferred) and experience integrating EFQM / ISO with operations. KPI design experience and performance management cadence setup. Tools & Methods Visio, RACI; change management tools. Power BI / Tableau; Balanced Scorecard; benefits tracking models. Seniority level : Mid-Senior level Employment type : Full-time Job function : Management, Quality Assurance, and Strategy / Planning Industries : Transportation, Logistics, Supply Chain and Storage

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