Customer Service • Qatar
Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.Operate telephone switchboard, process guest requests for wake-up... Show more
Receive incidents and service requests through multiple communication channels, provide first-level assistance, and log, categorize, and prioritize all tickets in the ITSM tool, giving high priorit... Show more
Opportunity to join a growth focused business.Our client is a regulated investment management firm headquartered in Qatar, operating in the alternatives and infrastructure investment space.The orga... Show more
Position: Service Crew (FOH & BOH) "Freshers".We are currently seeking highly motivated and enthusiastic individuals to join our team as Freshers.As a Fresher, you will have the opportunity to ... Show more
The Guest Services Executive in hotel operations is involved in ensuring a positive and memorable experience for guests by managing and coordinating various aspects of their stay.The role is pivota... Show more
We deliver innovative, sustainable solutions, prioritizing collaboration, technology, and a diverse, inclusive workplace.We're dedicated to a better future, fostering talent through professional gr... Show more
Reporting directly to the Manager-Maintenance Services & Sales.Shall be responsible for the service operations, which shall include but not be limited to managing the technical team, identifyin... Show more
Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill.Instead, we want to build an experience that is memorable and unique – with food and dr... Show more
Sales / Revenue / CS Operations Expert.We are looking for experienced.Sales, Revenue, or Customer Success Operations professionals.CRM expertise and operational judgment.The role focuses on improvi... Show more
As VIP Customer Relationship Supervisor, you will lead and oversee the VIP Guest Relations team, ensuring guest information is handled, maintained, and updated to the highest standard, and that clo... Show more
Coordinate with OEMs, suppliers, and principals to obtain technical information, lead times, and availability.Prepare and maintain project-related documents, trackers, delivery schedules, and repor... Show more
Zenon Aviation is pleased to be supporting an established Airline in their search for Boeing 737NG First Officers for permanent positions in the Middle East.This position will require relocation.To... Show more
Customer Service Representative (CSR) – Remote | Zendesk, Freshdesk, Salesforce Support | U.Business Hours (flexibility for evenings/weekends based on client needs).Customer Service Representative ... Show more
Located within the iconic setting of The St.Regis Doha, Sarab Lounge is a distinguished destination where timeless elegance meets contemporary luxury.Renowned for its opulent ambiance, bespoke serv... Show more
Provide friendly and professional service to customers.Assist with daily operations and service activities.Maintain cleanliness, hygiene, and organization of the workplace.Handle customer requests ... Show more
At The Ritz-Carlton, Doha, we invite you to experience refined luxury where timeless elegance meets true Qatari hospitality.Situated along the pristine shores of the Arabian Gulf for almost 24 year... Show more
Customer Vehicle Service Coordinator.To coordinate and communicate all Autocare - CVS related plans and activities across all retail outlets of the company to ensure on- ground implementation in al... Show more
On behalf of our corporate clients, we are recruiting experienced B1/B2 Licensed Engineers to join one of the world’s leading executive aviation operators based in the Middle East.Our client is a p... Show more
POSITION SUMMARY
Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or . equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
