Customer Service Representative

The ideal candidate loves talking to people and proactively solving issues You will be responsible for converting customers into passionate evangelists Responsibilities Greet and assist customers in a courteous and professional manner Address customer inquiries and provide accurate information about products services and promotions Handle customer complaints and resolve issues in a timely and effective manner Assist customers in selecting products that meet their needs and preferences Promote and upsell products and services to enhance customer satisfaction and drive sales Process sales transactions accurately and efficiently using the pointofsale system Stay updated on new product launches features and promotions Ensure the retail store is clean organized and wellstocked Arrange product displays to optimize visual appeal and customer interest Monitor inventory levels and report low stock or outofstock items to the store manager Collect and report customer feedback to help improve products and services Participate in training sessions and team meetings to stay informed about company policies and updates Adhere to company policies and procedures including security and safety guidelines Ensure confidentiality and protection of customer information Work closely with fellow team members and store management to achieve sales goals Assist with special store events promotions and seasonal activities Manage escalated situations with professionalism and provide customers with effective solutions that align with company policies