Waiter Waitress

Summary The Waiter / Waitress is responsible for providing outstanding service to restaurant guests. This includes presenting menu options, offering recommendations when needed, serving food and beverages, and addressing any guest inquiries.

Key Responsibilities

Greet and seat guests as they enter the restaurant.

Present menus, answer questions about menu items, and offer recommendations.

Take accurate food and drink orders using a POS system (Micros).

Communicates with the kitchen about the orders and being very clear about special wishes of guests.

Ensure timely delivery of meals and drinks.

Check in with guests to ensure satisfaction with their meal and provide additional assistance as needed.

Process payments, issue receipts, and handle cash or card transactions.

Keep tables clean and ensure the dining area is tidy at all times.

Follow all health & safety, food safety and hygiene regulations and hotel procedures.

Keeps track of the stock and supplies in the restaurant and communication where there might be a shortage like linen, glasswork etc.

Support with opening and closure procedures.

Takes reservations, in corporation with the supervisor and hostess / host, if necessary, because of special requests of the guest.

Monitors operating supplies, equipment and reduces spoilage and wastage successfully.

Ensures that Food and Beverage orders are of a consistently good standard and delivered in a timely manner.

Any other reasonable duties assigned by hotel management.

It is not the intent of this Job Description to cover all aspects of the position but to highlight the most important areas of responsibility.

KEY COMPETENCIES

Exceptional service delivery

Efficiency of service

Complaint resolution

Teamwork

Flexibility

Reliability

Positive body language

“Can do” attitude

Excellent grooming standards

BACKGROUND

We hire for attitude and competencies, and train for skills!

At least 1- 2 years' experience in Hospitality

Excellent communication and interpersonal skills

Knowledge of food and beverage service

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