Manager – HR Operations

The

Manager of HR Operations

is responsible for overseeing day-to-day HR functions, ensuring the smooth operation of payroll, benefits administration, employee records management, and compliance with local labor laws. This senior role requires close coordination with various departments to deliver HR services efficiently and effectively. Key Responsibilities

HR Policy Implementation :

Ensure the consistent application of HR policies and procedures across all departments. Payroll and Benefits Administration :

Oversee accurate payroll processing and benefits administration, ensuring timely payments and compliance with regulations. Compliance and Record Management :

Ensure all HR operations comply with local labor laws and maintain up-to-date employee records. Employee Relations Support :

Assist with employee relations issues, grievances, and conflict resolution. Process Improvement :

Identify opportunities to streamline HR operations and improve service delivery. Key Result Areas (KRAs) and Key Performance Indicators (KPIs)

Operational Efficiency :

KPI : Timeliness and accuracy of payroll processing, with a target of 100% on-time payment. KPI : Reduction in HR operational errors.

Compliance and Record Management :

KPI : Compliance with local labor regulations, as measured through regular audits and assessments. KPI : Accuracy and completeness of employee records.

Employee Relations :

KPI : Reduction in employee grievances and average resolution time. KPI : Improvement in employee satisfaction scores related to HR services.

Process Optimization :

KPI : Implementation of process improvements and cost-saving measures. KPI : Efficiency gains in service delivery, measured through feedback surveys and operational metrics.

Skills

Strong knowledge of local labor laws and HR best practices. Excellent organizational and problem-solving skills. Proficiency in HRIS and payroll systems. Qualifications

Bachelor’s degree in Human Resources, Business Administration, or a related field. 7-10 years of experience in HR operations, with at least 3 years in a managerial role. Ability to join immediately or within a short notice period.

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