Customer Service Agent

Main responsibilities :

• Guest Assistance : Provide directions to stores, services, and facilities within the mall, ensuring guests find what they need efficiently.
• Customer Inquiries : Address customer queries about promotions, events, and general mall information courteously and promptly.
• Problem Resolution : Handle customer complaints and resolve issues or escalate them to the appropriate department when necessary.
• Event Support : Assist in coordinating and promoting mall events, ensuring guests are informed and have a positive experience.
• Lost and Found : Manage the lost and found system, ensuring items are logged, stored securely, and returned to their rightful owners.
• Mall Navigation : Guide guests with mobility challenges or special needs, offering assistance with wheelchairs or other accessibility services.
• Safety and Security : Stay vigilant for any safety or security concerns in public areas, reporting incidents to the relevant personnel.