Customer Service Advisor

Job Description

• Greet all customers promptly and provide timely professional service on Vehicle services, Tire services , Tinting & PPF jobs.
• Explain customers on the benefits of products to generate additional revenue through products upgrade.
• Ensure vehicle cleanliness through use of vehicle protection materials such as seat covers and floor mats while receiving the vehicles.
• Provide clear cost estimations and delivery time information to customers; monitor the work progress and keep customers informed of additional jobs, changes in the costing and work completion.
• Ensure all customers data in the job cards are accurate based on the customers'' request and upload the necessary information in the system on time.
• Actively promote the value added services and benefits of tinting and PPF to increase the revenue.
• Assist on the marketing and promoting the services being offered to improve the sales revenue.
• Achieve the targets in revenue, customer satisfaction Index and fix-it-right set by the management.
• Handling cashier responsibilities such as Receiving cash, Open and close the cash desk, petty cash transactions and provide the necessary reports to Finance dept.

Skills

• Customer Service Skills
• Selling Skills (Service/Product)
• Excellent Communication Skills (English and Arabic is a must)
• Team player