Service Advisor

Areyou passionate about delivering exceptional customer service in the automotive industry? Do you thrive in a fast-paced environment where communication, organization, and technical knowledge come together? Jaidah Group is looking for a Service Advisor to join our dynamic team!

What You’ll Do :

• Be the bridge between our customers and workshop teams.
• Build trust and rapport with clients while identifying their vehicle service needs.
• Drive upselling efforts and meet monthly KPIs for labor and parts.
• Ensure timely and high-quality service delivery with minimal work-in-progress (WIP).
• Communicate estimates, timelines, and payment methods clearly to customers.
• Collaborate closely with technicians and team leaders to track service progress.
• Focus on customer satisfaction (CSI & NPS), aiming for 80%+ positive feedback.

What We’re Looking For :

You’ll Work Closely With :

Why Join Us?

At Jaidah Group, we believe in empowering our people, delivering excellence, and growing together. If you're ready to take your career to the next level in a supportive and innovative environment, we want to hear from you!

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