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Hybrid Partnership Specialist (Field & Phone) – 3-Month Fixed-Term Contract (Renewable)

Hybrid Partnership Specialist (Field & Phone) – 3-Month Fixed-Term Contract (Renewable)

ECCO Gulf Majorel QatarWorkFromHome, Ad-Dawhah, Qatar
21 منذ أيام
الوصف الوظيفي

Contract Type : Fixed-term – 3 months , with the possibility of renewal based on performance and program needs

Work Mode : Hybrid (Field visits + Phone / Teams communication)

Location : Across Qatar

Reporting to : Project Lead – Retiree Discounts Program

Position Summary

This is a dynamic B2B partnerships role that combines fieldwork with remote outreach to source, upgrade, and activate merchant offers for a targeted benefits program.

The role involves managing the full partnership lifecycle — from initial outreach and negotiation through to training, go-live readiness, and early-stage support. The goal is to deliver enhanced offers with stronger discounts and value-adds, while ensuring smooth technical and operational onboarding of merchants.

Contract Details

  • Duration : Fixed-term 3-month contract
  • Extension : Renewable , subject to performance and program requirements

Key Responsibilities

A. Merchant Pipeline & Outreach

  • Prioritize merchants by tier and location to plan effective field visits
  • Execute a structured 3-step outreach process (email / WhatsApp → phone → Teams or in-person meetings)
  • Maintain clear and up-to-date records of all communications and status updates in CRM

    • B. Negotiation & Offer Enhancement

  • Present standard discount tiers and negotiate better terms and value-adds
  • Secure bilingual (Arabic / English) agreements with minimal revisions
  • Handle objections while maintaining value for end beneficiaries
  • Define and finalize redemption methods : QR codes (default), vouchers, or POS / API where applicable

    • C. Content Collection & Handover

  • Collect and submit all required merchant content (logos, photos, branch details, bilingual descriptions)
  • Ensure complete documentation is submitted same-day and any gaps are resolved within 48 hours

    • D. Training & Enablement

  • Conduct remote or on-site training sessions with at least two merchant staff (e.g., manager + backup)
  • Provide clear guidance on system usage, redemption flow, and escalation processes
  • Deliver training materials and recordings in both Arabic and English

    • E. Go-Live Preparation

  • Confirm brand-compliant promotional assets are correctly placed in-store and online
  • Verify all branches are mapped accurately and photographed for documentation

    • F. Activation, Testing & Hypercare

  • Run test redemptions and ensure a successful first real transaction within 7 days of go-live
  • Offer daily check-ins during the first operational week to stabilize performance

    • G. Reporting & Documentation

  • Maintain accurate records of activities, progress, and merchant performance
  • Submit weekly updates covering KPIs, merchant status, issues, and timelines

    • H. Collaboration

  • Coordinate with relevant internal teams for content publishing, legal sign-off, and technical support
  • Escalate issues promptly with clear documentation

    • Key Performance Indicators (KPIs)

  • Improved discount rates compared to baseline
  • Percentage of merchants meeting required discount tiers
  • Inclusion of value-added benefits in a set percentage of signed offers
  • Timely merchant activation and training
  • Clean and complete data submissions
  • Merchant go-live and redemptions within defined SLAs

    • (Exact target metrics to be shared during onboarding.)

    Candidate Profile

    Experience

  • Minimum 5 years in B2B sales, partnerships, or merchant onboarding
  • Field experience in retail, SME, or commercial environments is highly valued
  • Training, onboarding, or enablement experience is a strong plus

    • Skills

  • Negotiation and stakeholder management
  • Arabic copywriting and bilingual communication
  • Organized, detail-oriented, and process-driven
  • Comfortable with CRM tools, documentation, and reporting

    • Languages

  • Arabic : Fluent (required)
  • English : Proficient for professional communication

    • Other Requirements

  • Valid Qatari driving license and access to a personal vehicle
  • High integrity and adherence to data and compliance standards

    • #J-18808-Ljbffr

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    Specialist • WorkFromHome, Ad-Dawhah, Qatar

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