Assistant In-Room Dining Manager (IRD)

Job Purpose

We are seeking a dedicated and detail-oriented Assistant In-Room Dining Manager to join our Food & Beverage team. This is a unique opportunity to play a key role in elevating our in-room dining operations and ensuring our guests enjoy world-class service from the comfort of their rooms.

Responsibilities

• Manage the daily operations, ensuring smooth and efficient service.
• Supervise, train, and motivate in-room dining staff to consistently deliver exceptional guest experiences.
• Oversee order accuracy, presentation standards, and timely delivery of all in-room dining requests.
• Monitor guest feedback and work proactively to exceed expectations and resolve issues.
• Maintain high standards of hygiene, health, and safety in compliance with hotel policies.
• Collaborate with kitchen, housekeeping, and front office teams to ensure seamless service delivery.
• Contribute to departmental budgeting, inventory control, and cost management.

Qualifications & Competencies

What’s In It for you?

At The NED, we don't just celebrate our diversity, we challenge ourselves to do even better. The NED is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.

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