Service Delivery Engineer - Network
Functional Responsibilities :
- Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers etc.).
- Provide remote troubleshooting and fault finding if issues occur upon initial installation.
- Participates in execution of networking projects : (Site visits, technical evaluation, installation, implementation, and NRFU Testing.
- Maintain and support Customer / MEEZA’s LAN / WAN environment.
- Provide remote support to on-site engineers, Senior Engineers and end users / customers during installation, upgrades, and troubleshooting.
- Provide Level 2 / 3 support and troubleshooting to resolve issues.
- Maintains up to date network documentation includes Rack Layouts and Network Inventory details.
- Responsible to adhere with all information security policies and procedures of MEEZA’s network and security standard architecture.
- Willing to work flexible hours and on weekends as per business requirements.
- Collaborator, initiative-taker with the ability to complete tasks in an unsupervised environment.
- Have high inter-personal skills including politeness, and positive general outlook.
- Perform other related duties as assigned.
Knowledge, Skills & Experience
Academic & Professional Qualifications :
Bachelor’s degree in computer science, Information Systems, Engineering, or equivalent.At least holding one CCNP certification specializations from Cisco Systems.Should hold ITILv3 Foundation certification.Experience :
5-6 years of experience in information technology or a similar field.Skills and Requirements :
Good understanding of Project Planning.Strong Microsoft Office experience (Word, Excel, Visio, and PowerPoint).Should have good experience from Enterprise based network and operations.Well knowledge / experience on routing and switching (L2 / L3).Well knowledge / experience on routing protocols (e.g. : OSPF, BGP).Well knowledge on Service Provider / MPLS L3VPN networks.Well knowledge on Network Security Products (e.g.- Cisco ASA, Palo Alto, FortiGate Firewalls and Cisco ISE).Well knowledge on Enterprise and Service Provider based routers and Switches (e.g., -Cisco ISR, ASR Routers, Cisco Catalyst / Aruba Switches).Well knowledge / experience on Data Centre technologies and platforms (e.g. : Cisco Nexus 7K / 5K / 2K).Knowledge or experience on the network and server load balancers (e.g., F5 ,A10).Basic knowledge on Cisco wireless networks.Knowledge on Cisco Unified Communication is a plus.Knowledge / experience on any Network Management System (as, Cisco Prime, MRTGPRTG, HP OVO) and preparing reports.Visio design / diagramming skills.#J-18808-Ljbffr