Service Manager

Our client, a leading luxury automotive brand, is seeking an experienced Service Manager to join their team in Doha, Qatar . The ideal candidate will deliver premium service consulting tailored to individual customer needs, ensuring loyalty through exceptional service and care.

Responsibilities :

• Manage all service operations to ensure adherence to quality and customer satisfaction standards.
• Deliver personalized consulting to customers, addressing their unique needs and preferences to foster loyalty.
• Maximize aftersales opportunities , ensuring growth in parts and accessory sales to meet or exceed revenue targets.
• Lead and develop a cross-functional team , enhancing expertise through regular training and mentoring.
• Oversee operational management of the service department, ensuring efficient processes and compliance with company policies.
• Build and maintain strong relationships with customers, addressing concerns and feedback to enhance satisfaction.
• Collaborate with sales and marketing teams to align service offerings with customer expectations and market trends.
• Prepare and present performance reports related to service quality, customer satisfaction, and financial performance to senior management.

Qualifications :