D365 CE Techno-Functional Consultant – Solution Architect Job ID : 273286

Job Description : D365 CE Techno-Functional Consultant – Solution Architect

Role Overview

We are seeking a highly experienced

Microsoft Dynamics 365 CE Techno-Functional Consultant / Solution Architect

to lead the design, implementation, and optimization of Dynamics 365 Customer Engagement solutions. The role requires deep technical expertise, strong functional knowledge, and proven experience in delivering enterprise-scale CRM solutions. Key Responsibilities

Lead the

end-to-end implementation and optimization

of Dynamics 365 CE (Customer Service, Customer Voice, Field Service).

Conduct

requirement gathering, solution design, and Fit-Gap analysis

with business stakeholders.

Configure

workflows, business rules, security roles, Power Automate flows, and data models .

Customize CRM using

JavaScript, C#, .NET, TypeScript, Power FX, and plugins .

Develop and deploy

Power Apps (Canvas & Model-Driven)

and extend CRM functionalities.

Integrate Dynamics 365 with

third-party applications

(payment gateways, portals, AI solutions).

Design and manage

REST / OData APIs, microservices, Azure Functions, and cloud-native extensions .

Oversee

DevOps pipelines

(Azure DevOps, GitHub Actions, Jenkins) for build and release management.

Implement

data migration and ETL processes

(SSIS, Data Factory, Data Export Service).

Ensure compliance with

GDPR, security best practices, and governance policies .

Support

user adoption, training, and change management

programs.

Lead projects using

Agile (Scrum / SAFe) and Waterfall

methodologies.

Qualifications & Experience

14+ years

of IT experience, with

7+ years focused on Dynamics 365 CE & Power Platform .

Proven expertise in

solution architecture, CRM configuration, customization, and integration .

Strong knowledge of

Customer Engagement modules

(Sales, Customer Service, Voice, Field Service).

Skilled in

Power Platform

(Power Apps, Power Automate, Dataverse, Power BI).

Proficient in

cloud-native technologies

(Docker, Kubernetes, Azure Functions, Service Mesh).

Strong experience in

API integration, DevOps, and data migration .

Excellent

stakeholder management, requirement analysis, and project delivery

skills.

Certifications (Required / Preferred)

Required : Microsoft Certified :

Dynamics 365 Solution Architect

Microsoft Certified :

Power Platform Solution Architect

Microsoft Certified Solutions Developer (MCSD)

Preferred : PMP or equivalent project management certification

Microsoft Certified : Managing Dynamics Implementations

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