Associate Domestic Sales Center

Job Purpose Summary The incumbent is mainly responsible for marketing the Retail Bank s products and services to meet assigned targets specifically for a single line of business besides cross selling other products and services of the Retail Bank to meet customer needs The Associate is responsible for providing efficient friendly and quality service to customers answering queries encouraging them to increase their business with the Retail Bank Essential Duties Responsibilities by Dimensions A Shareholder Financial Proactively market the Retail Bank s products to increase sales volume and profitability and to achieve or exceed set targets and goals Cross selling of Retail Bank products and services to help increase market share and associated revenue profit goals Implements KPI s and best practices for Associate Domestic Sales Center Promote cost consciousness and efficiency and enhance productivity to minimise cost avoid waste and optimise benefits for the bank Act within the limits of the powers delegated to the incumbent B Customer Internal External Enhance the Group s image through proactive customerdriven servicing of their needs in support of the goal of exceeding customer expectations To visit the customers at their convenience either at their office residence to market the bank s products and obtain complete documentation without the need for the customer to visit the bank Attends and resolves all customer queries within the specified TAT to ensure customer satisfaction To convey customer feedback on products and services including issues faced enhancements recommended to the Manager Assistant Manager Create and maintain strong networking relationship with key contacts in the HR and Finance function of ministries private companies in our approved list of companies To assist customers in all their queries on Bank s product and seek solution to their requests Maintain activities in accordance with Service Level Agreements SLAs with internal departments units to achieve improvements in turnaround time Build and maintain strong effective relationships with related departments units to achieve the Group s objectives Provide timely accurate data to external internal Auditors Compliance Financial Control and Risk when required C Internal Processes Products Regulatory To ensure that the application forms are accurately filled and that all required supporting documentation are provided to minimize discrepancies To submit all completed applications to the Manager Supervisor Act as the first point of contact especially for new customers answer their queries and provide information about various products and services offered by the Retail Bank Assist customers in filling out various forms and applications as requested such as opening an account applying for an ATM credit cards loans etc Coordinate with operations staff on an as is needed basis to ensure smooth operations and timely and friendly service delivery Refer to Direct Sales Supervisor for assistance in replying to any unresolved queries from customers To submit periodic reports to their Sales Supervisor on calls made and their recommendations on how to grow the business volumes To monitor the customer service standards operational for Retail Bank and look for creative ways to improve service delivery Ensure compliance to internal service quality standards and compliance to audit requirements D Learning Knowledge To have complete and updated knowledge of the key features benefits of all the QNB Retail products services including special promotions especially for those marketed through the Sales channel Attend all training programs organized by the Bank also any specified training deemed to be applicable for effective performance of their job function Maintain thorough knowledge of competitor products pricing market activity and ensure that market intelligence is passed on to the Manager Assistant Manager by active participation in weekly sales meetings Identify related areas for professional development of self Education and Experience Requirements College Diploma OR Bachelor degree University graduate preferably with a Major in Marketing Banking Finance Accounting Economics Business Administration or Information Technology related field of study No years of experience required You will be redirected to the company website to apply for this position