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Customer Experience Manager - Telecom (CEM001)

Customer Experience Manager - Telecom (CEM001)

Foreground.Doha, Ad-Dawhah, Qatar
منذ أكثر من 30 يومًا
الوصف الوظيفي

Customer Experience Manager - Telecom

Foreground is partnering with a major telecom operator in Qatar to appoint a Customer Experience Manager to elevate service standards and customer engagement across multiple channels.

Responsibilities

  • Define and implement customer journey and experience strategies.
  • Oversee call center, digital, and in-store service operations.
  • Monitor NPS and customer satisfaction scores.
  • Lead service recovery and complaint management processes.
  • Collaborate with product and marketing teams for seamless client experiences.

Qualifications

  • Bachelor's degree in Business, Communications, or related field.
  • 8+ years in customer experience management, telecom preferred.
  • Proven track record in service transformation initiatives.
  • Strong analytical and communication skills.
  • Bilingual Arabic / English essential.
  • Seniority level : Mid-Senior level

    Employment type : Full-time

    Job function : Other

    Industries : Business Consulting and Services

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