Guest Experience Supervisor - Front Office

Guest Experience Supervisor - Front Office

Marriott International | The Ritz-Carlton Doha, 1 West Bay Lagoon, Doha, Qatar

Schedule : Full Time

Location : Doha, Qatar

Position Type : Non-Management

Entry (0-2 yrs)

Overview

Location : The Ritz-Carlton Doha. The role supports guest services at the front desk and ensures the highest standards of hospitality in alignment with The Gold Standards of The Ritz-Carlton.

Responsibilities

• Process all guest check-ins, verify guest identity and form of payment, assign rooms, and issue room keys.
• Set up accurate guest accounts according to requirements; enter Marriott Rewards information; ensure rates match market codes; document exceptions.
• Secure payment prior to issuing room keys; verify / adjust billing; compile and review daily reports / logs / contingency lists.
• Complete cashier and closing reports; supply guests with directions and property information; accommodate guest requests and follow up to ensure needs are met.
• Process all payment types, vouchers, paid-outs, and charges; balance and drop receipts; count and secure bank at shift start and end.
• Obtain manual authorizations and follow all Accounting procedures; notify Loss Prevention / Security of any theft reports.
• Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and uphold the Guarantee of Fair Treatment / Open Door Policy.
• Develop and maintain positive working relationships; support team goals; adhere to company policies, report accidents and unsafe conditions; ensure personal appearance is clean and professional.
• Maintain confidentiality of proprietary information and protect company assets; ensure adherence to quality standards; operate computers / POS systems; stand, sit, or walk for extended periods; handle objects up to 10 pounds.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications

Benefits and Company Culture

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. The Ritz-Carlton is part of Marriott International and values the Gold Standards, Employee Promise, Credo, and Service Values.

EEO Statement

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Company

Be vigilant about potential scams, phishing attempts, or fraudulent activities, and seek credible sources or reviews to assess the trustworthiness of the company. Remember, your personal and financial security is paramount, and taking preventive measures is crucial to safeguarding your information. SupportFinity is not responsible for any consequences that may arise from disclosing such information to unauthorized or fraudulent entities.

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