Housekeeping Manager | Hilton Salwa

EOE / AA / Disabled / Veterans

A Housekeeping Manager is responsible for overseeing all housekeeping operations to deliver an excellent Guest and Member experience while evaluating guest satisfaction and setting department targets and objectives.

What will I be doing

Oversee housekeeping operations

Oversee Laundry Operations

Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement

Operate within departmental budgets through effective stock and cost controls and well managed schedules

Set departmental targets and objectives, work schedules, budgets and policies and procedures

Inspect regularly all fixtures fittings and appliances to ensure compliance to standards and take action as necessary to conform to standard

Monitor the appearance standards and performance of the Housekeeping / Laundry Team with an emphasis on training and teamwork

Ensure team members have an up-to-date knowledge of all room categories and amenities

Maintain good communication and work relationships in all hotel areas and with external customers and suppliers

Ensure staffing levels cover business demands

Ensure ongoing training

Ensure communication meetings are conducted and post-meeting minutes generated

Manage staff performance issues in compliance with company policies and procedures

Recruit, manage, train and develop the Housekeeping / Laundry team

Competitive in property management systems

Assist other departments wherever necessary

What are we looking for A Housekeeping Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude, behaviours, skills and values that follow :

This is a mid-management position and we are looking for experienced Senior Supervisors or Asst. Housekeepers who want to move into a role that oversees the Housekeeping Department in a small operation.

A successful track record of managing a mid-size team

A high school certificate or equivalent

High level of commercial awareness and cost control capabilities

Previous experience of managing a department and Profit and Loss account

Excellent leadership, interpersonal and communication skills

Committed to delivering high levels of customer service

Ability to work under pressure

IT proficiency

Excellent grooming standards

Flexibility to respond to a range of different work situations

Proficiency at an intermediate level with computers and computer programs including Microsoft Office

Strong organizational, budget management and problem solving skills

Strong communication skills

A passion for delivering exceptional levels of guest service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions :

Familiar with Property Management Systems

What will it be like to work for Hilton Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

Required Experience Manager

Key Skills Hotel Experience, Taleo, Hospitality Experience, Environmental Services, Laundry, Cleaning Experience, Housekeeping Management, OSHA, Sanitation, Team Management, Leadership Experience, Supervising Experience

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