Sales Development Manager

Overview

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world's most international company in the world? A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet. Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist! YOUR TASKS

Drive sales effectiveness and efficiency across the country through the measurement of common KPIs, benchmarking and sharing of BDPs. Lead budgeting and sales incentive program and ensure best in class solutions. Drive the regional Sales Development agenda across the country. Influence and support the country sales direction and action planning. Lead the deployment within the country of regionally developed sales automation systems. Influence and support regionally developed sales development processes, standards, organization & competency requirements. Maintain alignment and level of standards to the regional ’’Selling in DHL’’ process. Review and audit country-level sales processes, competencies and performance. Own and maintain a full and high level of customer data quality. Ensure a high awareness and sales approach to customer needs segmentation and industry-based segmentation. Organize, budget and implement sales training and coaching programs, using internal and external suppliers. Conduct training if required across all sales channels based on prior field experience. Lead the sales implementation and measurement of the sales cycles in country throughout the year. Prepare adequate and timely materials to support front line sales teams in these sales cycles. Provide leadership in the area of customer relationship management. Ensure insight from Loyalty Management analysis is exploited at sales level. Understand the skill levels of sales management across the country and in agreement with relevant managers seek to raise their professionalism through targeted development. Propose and implement the most cost-effective allocation of customers to sales channels; related to this, continually review the sales organization in the country to drive down cost of sales. Support and influence the co-ordination and integration with other departments within DHL Express and particularly with the sales teams within DGF. Develop and motivate a best-in-class Sales Development team for the country. Support and influence the recruitment of sales personnel within country. YOUR PROFILE

Excellent verbal communication skills and interpersonal style Excellent personal presentation, grooming and hygiene Clear command of the English language Excellent organisational skills, including ability to prioritise workload Proven ability to work under pressure in a fast paced, time sensitive environment Demonstrated ability to use initiative / judgement to solve complex job related issues Proven track record in people management that demonstrates ability to lead, coach and motivate a team 5 years’ experience in a Commercial or Sales position Excellent written & oral communication skills Thorough knowledge of DHL services & products OUR OFFER

Strong career support in an international environment Great culture and colleagues Multifarious benefit programme Do you see a personal challenge in these versatile and responsible tasks? Then apply now! We look forward to receiving your application!

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