Software Support Engineer

Position Title : Software Support Engineer

Location : Doha, Qatar (Head Office & Customer Office)

Employment Type : Contract Staffing (1 Year)

Working Hours : 10 hours / day, 5 days a week

Salary : QAR 8,800 / month

About the Role

We are seeking a motivated and skilled Software Support Engineer to join our team. The role involves providing technical assistance, troubleshooting, and support for software systems to ensure seamless business operations.

Key Responsibilities

Provide first-level and second-level support for

software applications.

Diagnose and resolve technical issues related to software performance, configuration, and integration.

• Liaise with end-users to identify issues and provide timely solutions.
• Document incidents, problems, and resolutions in line with company standards.
• Collaborate with internal teams to escalate complex issues when required.
• Assist in software upgrades, patch management, and system testing.
• Deliver user training and support for software-related queries

Ensure compliance with IT policies and procedures.

Qualifications & Requirements

Education : Graduate degree (IT, Computer Science,or

related field).

Experience : 23 years of experience in software

support

or a related technical role.

Languages : Fluency in Arabic and French  is

mandatory

Nationality : Open to all.

Age Bracket : Open.

Contributing to process development - were a small team, so were looking for people who want to help us lay the foundation for growing efficiently and with a best-in-class culture

Strong operational knowledge / experience in

application management

Operational knowledge / experience of at least one

mainstream distributed system (e.g. Kafka, Hadoop,

Cassandra, etc.) and Java applications (jstack, jmap, etc.)

Experience with Cloud Technologies (Azure, AWS,

Google) preferred

Minimum 5 years of relevant experience in a similar role

Able to troubleshoot technical issues in a structured

approach, problem solver, analytical proficiency Cyber security knowledge and experience

Attention to details, fast learner and excellent

Self-managed and team oriented

Key Skills

Strong troubleshooting and problem-solving abilities.

Excellent communication and interpersonal skills.

Customer-focused with a proactive approach to issue

resolution.