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Software Support Engineer

Software Support Engineer

Swan GlobalDoha, Qatar
18 hours ago
Job type
  • Quick Apply
Job description

Position Title : Software Support Engineer

Location : Doha, Qatar (Head Office & Customer Office)

Employment Type : Contract Staffing (1 Year)

Working Hours : 10 hours / day, 5 days a week

Salary : QAR 8,800 / month

About the Role

We are seeking a motivated and skilled Software Support Engineer to join our team. The role involves providing technical assistance, troubleshooting, and support for software systems to ensure seamless business operations.

Key Responsibilities

Provide first-level and second-level support for

software applications.

Diagnose and resolve technical issues related to software performance, configuration, and integration.

  • Liaise with end-users to identify issues and provide timely solutions.
  • Document incidents, problems, and resolutions in line with company standards.
  • Collaborate with internal teams to escalate complex issues when required.
  • Assist in software upgrades, patch management, and system testing.
  • Deliver user training and support for software-related queries

Ensure compliance with IT policies and procedures.

Qualifications & Requirements

Education : Graduate degree (IT, Computer Science,or

related field).

Experience : 23 years of experience in software

support

or a related technical role.

Languages : Fluency in Arabic and French  is

mandatory

Nationality : Open to all.

Age Bracket : Open.

Contributing to process development - were a small team, so were looking for people who want to help us lay the foundation for growing efficiently and with a best-in-class culture

  • Experience troubleshooting applications running on Linux through diagnosis and reproduction of issues (resource contention, network bottlenecks, etc.
  • Desire to make customers successful through direct interaction
  • Strong operational knowledge / experience in

    application management

    Operational knowledge / experience of at least one

    mainstream distributed system (e.g. Kafka, Hadoop,

    Cassandra, etc.) and Java applications (jstack, jmap, etc.)

  • Solid Scripting and Programming Skills (Python, JavaScript, PowerShell, VBScript, PerlScript, C#, TSQL, XML) is advantageous etc.)
  • Experience with Cloud Technologies (Azure, AWS,

    Google) preferred

    Minimum 5 years of relevant experience in a similar role

    Able to troubleshoot technical issues in a structured

    approach, problem solver, analytical proficiency Cyber security knowledge and experience

    Attention to details, fast learner and excellent

  • Arabic and French speaking advantageous
  • Excellent customer service skills communication skills
  • Self-managed and team oriented

    Key Skills

    Strong troubleshooting and problem-solving abilities.

    Excellent communication and interpersonal skills.

  • Ability to work independently and in a team environment.
  • Knowledge of software deployment, updates, and maintenance.
  • Customer-focused with a proactive approach to issue

    resolution.

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    Software Engineer • Doha, Qatar