Front Office Agent

The Front Office Agent is responsible for delivering a warm professional and luxury guest experience from arrival to departure. As the first point of contact the role focuses on efficient check-in and check-out procedures accurate handling of guest accounts and prompt resolution of guest requests. The Front Desk Agent represents the Fairmont brand by consistently providing personalized high-quality service while maintaining operational accuracy and upholding hotel standards.

Key Responsibilities

• Welcome guests courteously and ensure a memorable first impression aligned with Fairmont luxury standards
• Anticipate guest needs and respond promptly to inquiries requests and concerns
• Provide accurate information about hotel facilities services and local attractions
• Handle guest feedback professionally and escalate issues when necessary
• Perform efficient check-in and check-out procedures following established standards
• Manage room assignments key issuance and special guest requests
• Ensure guest profiles and reservation details are accurate in the system
• Prepare and settle guest accounts accurately including payments currency exchange and invoicing
• Balance cash floats and ensure compliance with financial procedures
• Maintain confidentiality and accuracy in all financial transactions
• Process reservations amendments cancellations and no-shows
• Maintain accurate records of daily transactions and guest information
• Operate the Property Management System (Opera PMS) efficiently
• Liaise with housekeeping concierge engineering and other departments to ensure seamless guest service
• Communicate guest preferences and special requirements clearly to relevant teams
• Support colleagues and contribute to a positive team environment
• Promote room upgrades hotel services and amenities to maximize revenue
• Encourage enrollment in Accor Live Limitless (ALL) loyalty program

Qualifications :

• Previous experience in a front office or guest service role preferably in a luxury hotel and/or resort
• Excellent command of English; additional languages are an advantage
• Strong communication interpersonal and problem-solving skills
• Proficient in Opera PMS and basic Microsoft Office applications
• Ability to work shifts stand for extended periods and multitask in a fast-paced environment
• Professional appearance with a calm courteous and service-oriented attitude

Remote Work :

No

Employment Type :

Full-time

Key Skills
Abinitio,Arabic Speaking,Babysitting,Advocacy,Administration Support,Humming Bird
Experience: years
Vacancy: 1