Technical Support Resource - Microsoft Dynamics

Provide L2 support for Microsoft Dynamics 365 in a banking environment, ensuring smooth operations, quick issue resolution, and minimal downtime.

Key Responsibilities :

Handle user tickets, troubleshoot technical issues, and escalate as needed.

Support D365 modules, workflows, and integrations.

Coordinate with vendors and internal teams for fixes.

Maintain logs and follow ITIL / change management processes.

Requirements :

2+ years experience in D365 support (Finance & Operations / CRM).

Knowledge of basic configurations, Power Platform, SQL, and integrations.

Banking / financial services experience is an advantage.

Strong communication and customer service skills.