Employee Relations Manager

Welcome to Your Next Adventure! The Employee Relations Manager is responsible for fostering a positive workplace environment by managing employee relations matters, resolving workplace conflicts, and ensuring compliance with labour laws and company policies. This role supports employee engagement, performance, and satisfaction while protecting the organisation from legal risk.

Overview

What you’ll get hands on and the key outcomes for this role.

Responsibilities

• Serve as the primary point of contact for employee relations issues, including grievances, disputes, misconduct, and performance concerns.
• Investigate and resolve employee complaints in a timely, fair, and consistent manner.
• Provide guidance to managers and supervisors on employee relations best practices, conflict resolution, and disciplinary procedures.
• Develop, implement, and maintain employee relations policies and procedures.
• Ensure company compliance with all applicable labour laws and regulations.
• Maintain accurate records of employee relations cases and investigations.
• Support employee engagement initiatives and contribute to a positive company culture.
• Partner with HR teammates and leadership on performance management processes.
• Conduct exit interviews and analyse trends to improve retention.
• Provide training to managers on topics such as conflict resolution, workplace conduct, and employment law.
• Act as a liaison between employees and management to ensure transparency and trust.

Qualifications

Bonus Points If You Have

Inside Snoonu’s Universe

Snoonu is Qatar’s homegrown Super App, reinventing daily life with delivery, ride-hailing, and shopping — all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.

The Dream We’re Chasing

To be the first Qatari Super App that propels the region and its community through innovation and technology, with global expansion and an evolving standard of excellence.

The Quest We’re On

To radically transform how people live by leveraging technology to connect them with endless possibilities.

Our Everyday Superpowers

Perks & Worklife

Giving Back and Diversity

We are committed to sustainable business and community impact, with CSR initiatives and inclusive practices. Snoonu is an equal opportunity employer welcoming people from all backgrounds. We encourage you to be bold and thrive here.

Let’s Build the Future Together — apply now to join a team where your work makes an impact, your voice is heard, and your growth is supported. Stay in the loop—connect with us on LinkedIn!

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