Automotive Technical Specialist

Responsibilities

Conduct problem root cause analysis and write field technical report, service Kaizen report for TMC and internal technical report for internal issue Report and escalate to TMC and TMC-Bro for issues that cannot be fixed following Toyota standard service information Carry out troubleshooting and repairs for the cases that are needed high-tech diagnosing procedure both FIR and Non-FIR cases and with difficulty repairing Conduct on site investigation and assessment, and write incident report for the cases like Fire hazards, air bag deployed and non-deployment, unintended acceleration of the vehicle, and special cases that needs Genbchi Genbutsu Conduct team development meeting (Quarterly) to all the foreman and all quality testers to update them about new car features, new Toyota campaigns and service silent campaigns Provides timely assistance to the main workshop supervisor, service advisors and foreman, Quality testers individually or in groups, in the form of guidance, actual written specifications, demonstrations, presentations. Respond to all technical inquiries from all the branches by phone and if necessary go to the place and provide technical assistance Provides technical support to customers for all technical related inquiries Maintain a relationship with reception and workshop personnel and provide regular informal feedback on current technical issues Conduct technical training to team members and customers when required Assists TMC Technical team delegates during the entire visit Assists as directed to carry out the goals and responsibilities of the department regarding technical concerns Attends TMC certification training for enhancement of technical skills Qualifications

Automotive experience is a must Strong knowledge of automotive systems Proficient communication skills Conduct technical training sessions for workshop teams Preparing technical reports Problem solving & analytical skills Safety knowledge

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